Installation & Delivery Information
How does JLN Solar handle delivery and setup?
JLN Solar ensures timely delivery and on-site setup of all solar equipment. Once your order is confirmed, our logistics and technical team coordinate with you for an installation date. We guarantee professional handling and a seamless handover process for all clients.
How long does the installation process take?
Depending on system size and complexity, most installations are completed within 2 to 5 business days. Larger commercial projects may take slightly longer, but our team will always provide a clear schedule before starting work.
Do you offer nationwide delivery?
Yes. JLN Solar delivers and installs solar systems across Nigeria and abroad. We also partner with reliable logistics providers to ensure equipment arrives safely and on time, even in remote areas.
What safety protocols do your installers follow?
All JLN Solar technicians are certified and follow strict safety protocols including PPE, equipment checks, and compliance with national electrical safety standards.
Payment & Financing
What payment options do you accept?
We accept bank transfers, online card payments, POS at our offices, and mobile payments. Flexible installment plans are also available on request through our financial partners.
Can I finance my solar installation?
Yes. JLN Solar offers various payment plans including monthly installments via microfinance and commercial banks. Contact us to check eligibility and explore tailored payment options.
Will I get a receipt and installation report?
Absolutely. Every client receives a detailed receipt and installation completion report which includes equipment specifications, test results, and system warranty.
Are there hidden charges?
No. Our pricing is transparent. All quotes include delivery, installation, and VAT (if applicable). Any custom services are clearly itemized and communicated before execution.
Warranty & Support
What’s your product warranty policy?
All JLN Solar systems come with a minimum 2-year warranty on installation and 5-10 years on solar panels and inverters, depending on the product. Our support team is available to handle claims efficiently.
How do I request maintenance or servicing?
You can schedule maintenance by calling our customer service hotline or via the contact form on our website. Regular servicing is recommended every 6-12 months for optimal performance.
What if my system stops working?
Reach out to us immediately. We offer remote support and if needed, a technician will be dispatched to inspect and repair any fault within your warranty or service contract period.
Do you provide performance monitoring?
Yes, certain JLN Solar systems come with mobile or web-based monitoring tools, allowing you to track energy production, battery usage, and system efficiency in real-time.
